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Welcome to the new MyALE
temporary housing portal

MyALE has been redesigned from the ground up. Based on your feedback we have developed new features, easier access to information, and a streamlined mobile experience.

View Benefits and Features

MyALE 2.0

Simplified Claims Management

We heard you!  Initiate claims, extend hotel stays, easily access invoices, statements and folios. Enjoy all the features of online claims management now with enhanced intuitive new functionality.

  • Intuitive, Flexible Interface

    Quick and easy access to every claim detail
  • Optimized Mobile Experience

    Initiate and manage claims anytime from any device
  • Personalized Alerts & Communication

    Convenient reminders delivered on your schedule
  • Responsive Intelligent Search

    Find any claim quickly with Smart Search, even if you only have partial names or numbers
  • Expanded Document Access

    Your documents, when you want them
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Terms of Service

Acknowledgement and Acceptance of Terms of Service

ALE Solutions, Inc. ("ALE Solutions", "we" or "us") provides certain services on or through our website, https://www.myale.com (MyALE). By using MyALE, you agree to the following terms and conditions (the "Terms of Service"). If you do not understand or agree with these Terms of Service, please do not use the MyALE Service or any of its features and do not register to be a member of MyALE. If you have any questions or concerns regarding these Terms of Service, please let us know by emailing us at myalesupport@alesolutions.com.

BY USING ANY PART OF THE MYALE SERVICE OR BY COMPLETING ANY REGISTRATION WITHIN MYALE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS HEREIN. You may continue to use the MyALE Service as long as you adhere to these Terms of Service.

Eligibility

Use of the MyALE Service is void where prohibited. By using MyALE, you represent and warrant that you have the right, authority, and capacity to enter into this Terms of Service agreement and to abide by all its terms and conditions. Also, YOU MUST BE AN INDIVIDUAL OF 18 YEARS OF AGE OR OLDER TO REGISTER OR USE MYALE.

Registration

You are required to register with ALE Solutions if you want to create and manage claims through the online MyALE Portal.

Please note that ALE Solutions may require registration for additional features that may be developed or added to the Service from time to time. Unless otherwise indicated, you do not need to register for MyALE Service if you are simply browsing through the ALE Solutions Sites.

In order to register with MyALE, you are required to supply a valid claim number and email address, which will be used as a unique identifier for your account. You will also be asked to set a password.

You are solely responsible for maintaining the confidentiality of your password and account. You agree not to transfer your email address or password, or lend or otherwise transfer your use of or access to the Service, to anyone else. You are also solely responsible for any and all activities that occur under your account. You may change your password or any other account information at any time by following instructions available on the MyALE Profile page.

You agree to immediately notify us at of any unauthorized use of your account or any other breach of security related to your account.

Copyright

All content included on the ALE Solutions Sites, such as text, graphics, logos, button icons, images, audio clips and software, as well as the compilation of any of the foregoing (meaning the collection, arrangement and assembly), are the property of ALE Solutions or its content suppliers and protected by U.S. and international copyright laws. You acknowledge and agree that Content contained in information presented to you through MyALE is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by ALE Solutions or such advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the MyALE website, services, products or software, in whole or in part.

We encourage intellectual property rights owners to contact us if they believe that their rights have been infringed in any way on the MyALE website.

If you believe that your intellectual property rights have been infringed by one of our customers, designers, developers, or partners, please provide a "DMCA Notice" (described below) to the ALE Solutions Copyright Agent for Notice of Claims of Copyright Infringement. Once we receive a complete DMCA Notice, we will then evaluate your notice and take such action (in our discretion) as is appropriate under the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512 et seq.

Federal law requires your DMCA Notice to include the following information:

a) Identification of the copyright, trademark or other rights that have been allegedly infringed.
b) The URL used in connection with the allegedly infringing design or data. Note that simply including "https://www.myale.com" is not sufficient to identify what you are objecting to; please include links to specific pages, files or images. Your name, address, telephone number and email address.
c) A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law.
d) A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright or other right that is allegedly infringed.
e) A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other rights that have been allegedly infringed.

ALE Solutions' Copyright Agent for Notice of Claims of Copyright Infringement may be reached via our Contact Us page - https://www.alesolutions.com/contact-us.

Privacy Policy

It is ALE Solutions' policy to respect the privacy of its users. ALE Solutions' policies with regard to personal information it collects from you and how that information is used is governed by the MyALE Privacy Policy, which may be found via a link on every page of the MyALE website and may be found here https://www.myale.com/privacy-policy.

Permitted Use of ALE Solutions Trademarks

ALE Solutions trademarks identify ALE Solutions products and services, and let the public know the source of those products and services. You may make comparative or other nominal fair use of our trademarks in advertising and promotional materials without our permission, provided you follow standard trademark usage practices and provide proper attribution to ALE Solutions. Other uses require written permission from ALE Solutions, and absent such express permission, you agree not to use or display the ALE Solutions trademarks in any manner. Please make such requests by emailing myalesupport@alesolutions.com; we will evaluate your request as soon as possible.

ALE Solutions' Trademarks include, but are not limited to, those published and searchable on the United States Patent and Trademark Office located at http://www.uspto.gov under "Search Trademarks" indicating ALE Solutions, Inc. as the identified owner for conducting such search.

Restriction on Use of Service

In consideration of being allowed to use the MyALE website, you agree not to:

a. Impersonate any other person or entity, whether actual or fictitious, including impersonating an employee or consultant of ALE Solutions.
b. Use an inappropriate username of any kind.
c. Target or harm minors in any way.
d. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the website.
e. Upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
f. Upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party.
g. Upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas that are designated for such purpose.
h. Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
i. Interfere with or disrupt the MyALE website or servers or networks connected to the MyALE website, or disobey any requirements, procedures, policies or regulations of networks connected to the MyALE website.
j. Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law.
k. Provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act.
l. Upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
m. "Stalk" or otherwise harass another; and/or
n. Collect or store personal data about other users in connection with the prohibited conduct and activities set forth in paragraphs above. The foregoing actions shall constitute a material breach of these Terms of Service. ALE Solutions reserves the right to delete from the MyALE website any Content, postings or usernames that violate the above terms and will cooperate fully with any law enforcement officials and/or agencies in the investigation of any violator or violators, up to and including complete and immediate termination of your registration and/or accounts with MyALE. You acknowledge that ALE Solutions may or may not pre-screen Content, but that ALE Solutions and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via the MyALE website. Without limiting the foregoing, ALE Solutions and its designees shall have the right to remove any Content that violates these Terms of Service or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by ALE Solutions or submitted to ALE Solutions.

You acknowledge, consent and agree that ALE Solutions may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of ALE Solutions, its users and the public.

You understand that the technical processing and transmission of the MyALE website, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Links to Third Party Sites

The MyALE site may provide, or third parties may provide, links to other Internet websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, services or other materials (collectively, "Third Party Materials") on or available from such sites or resources.

You acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which ALE Solutions has no control and which will govern your rights and obligations with respect to the use of those such third party's product, services or Websites.

Limitation of Liability

ALE SOLUTIONS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ALE SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR THE INABILITY TO USE THE ALE SOLUTIONS SERVICE. UNDER NO CIRCUMSTANCES WILL ALE SOLUTIONS' OR OUR AFFILIATES’, DIRECTORS’, OFFICERS’, EMPLOYEES’, AGENTS’, PARTNERS’ AND LICENSORS’ TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF THE TOTAL AMOUNT PAID BY YOU TO ALE SOLUTIONS FOR THE SOFTWARE OR SERVICE. THE LIMITATIONS SET FORTH IN THIS AGREEMENT APPLY EVEN IF ANY LIMITED REMEDY UNDER THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION ON CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify and hold harmless ALE Solutions, its contractors, affiliates and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the MyALE website, including but not limited to your violation of the Terms, or your breach of any representation or warranty contained in these Terms.

Disclaimer of Warranties

YOU EXPRESSLY AGREE THAT USE OF ALE SOLUTIONS IS AT YOUR SOLE DISCRETION. MYALE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALE SOLUTIONS AND ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

ALE SOLUTIONS MAKES NO WARRANTY THAT THE MYALE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE. ALE SOLUTIONS DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION IN, OR PROVIDED IN CONNECTION WITH, THE MYALE SITE. ALE SOLUTIONS IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS, OR FOR THE RESULTS OBTAINED FROM THE USE OF SUCH INFORMATION. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF MYALE IS AT YOUR OWN DISCRETION.

Termination

ALE Solutions reserves the right, in its sole discretion, to immediately and without any prior notice to suspend or terminate (i) these Terms of Service; (ii) your registration with or ability to access MyALE upon; (a) any breach by you of these Terms of Service or upon your demonstration of conduct that ALE Solutions determines to be inappropriate; (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the MyALE website, (e) unexpected technical or maintenance issues or problems, (f) extended periods of inactivity, and/or (g) engagement by you in fraudulent or illegal activities. All records, information, messages, content and other information related to your registration and account may also be deleted by ALE Solutions in its sole discretion without any notice or liability to you. ALE Solutions shall not be liable to you or any third party for any termination of your account, any associated account related or identifying information, or access to the MyALE website.

Governing Law and Consent to Jurisdiction

The MyALE website is controlled by ALE Solutions from its offices within the State of Illinois, United States of America. The MyALE website can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Illinois, by accessing the MyALE website both you and ALE Solutions agree that the statutes and laws of the State of Illinois, without regard to the conflict of laws principles thereof, will apply to all matters relating to use of the MyALE website.

You agree that exclusive jurisdiction for any dispute with ALE Solutions, or in any way relating to your membership or use of MyALE, resides in the courts of the State of Illinois and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Illinois in connection with any dispute including any claim involving MyALE or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Contact

Please report any violations of these Terms of Service by contacting ALE Solutions, Inc. at myalesupport@alesolutions.com.

Last Updated: November 2, 2015

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Privacy Policy

Your privacy is important to ALE Solutions, Inc.  This Privacy Policy explains our policies and practices regarding the collection, use, storage, and disclosure of your personal information by ALE Solutions, Inc.  We want you to feel secure when visiting our website https://www.myale.com (MyALE) and are committed to maintaining your privacy when doing so.

Security

The security of your personal information is extremely important to us.  ALE Solutions, Inc. takes all reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  All electronic transactions through the website are protected by encryption technology. We view your personal information as strictly confidential material and will not share it with any other entity. When you fill in any form on the ALE Solutions website, we will receive, store and process your personal information in our database and use it as necessary to communicate with you.

Your responsibilities:

  • Any changes to claim data you provided needs to be communicated to ALE Solutions in a timely manner.
  • When an adjuster or manager is terminated or resigns from your business, ALE Solutions needs to be notified as soon as possible. As a result of not receiving notice or receiving notice in an untimely manner, ALE Solutions will not be held liable for any issue(s) that may arise.
  • If your business has a security incident that may affect ALE Solutions, we need to be notified right away.

Collection and Use of Information

In order to use the MyALE website, you must first either call to create an account, or complete the self-service account registration form. During registration you are required to provide us with a claim number we have on file and your email address that matches with the claim number. We use this information to create an account for you, as well as send you confirmation emails for any requested changes.  After providing a claim number and email address, we will send you an email to verify your user account.

Once you have created an account you are able to provide additional information such as your name, additional contact information, billing address, mailing address, contact and billing preferences.

We allow you to request housing through MyALE which requires personal information about your policyholders. The policyholder information we collect will be name, physical address, phone number, and any information regarding the claim that you may be adding to the site (e.g. claim number, policy type).

Access to Information

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or delete inaccuracies by making the change on the MyALE Profile page, emailing our Customer Support at myalesupport@alesolutions.com, or by calling us at (866) 885-9785 .

Data Retention

We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may disclose your personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

If ALE Solutions, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Service Related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, you will be notified on the login page of the MyALE Claims Portal.

Log files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.  If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Third Party Cookies

The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies.

Clear Gifs

Our third party advertising partners employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Jurisdiction

All information passed through MyALE is primarily handled in the United States but may from time to time be handled in any country in which ALE Solutions, Inc. conducts business. By using MyALE, you agree that the handling of your personal information and any communication through ALE Solutions, Inc. will be governed by the laws of the United States and any applicable state laws.

Changes in this Privacy Statement

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us by email at myalesupport@alesolutions.com.

Last Updated: November 2, 2015

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